- Refund Request Guide Following Service Termination - 7 May 2026
Survive the Wrath of the Cube! Hello, this is the THE CUBE, SAVE US Development Team. As of Friday, May 8, 2026, at 03:00 (CEST, UTC+2) / Thursday, May 7, 2026, at 18:00 (PDT, UTC-7),all game servers for ‘THE CUBE, SAVE US’ will be shut down, and the game will no longer be accessible or playable afterward. After the Service Termination, for Raiders who purchased paid in-game currency and whose refunds were not properly processed, we will operate a dedicated refund support channel as follows. ■ Refund Request Period: May 8, 2026 Fri ~ June 8, 2026 Mon (KST, UTC+9) ■ Refund Request Method (Email): [email protected] ■ Eligible Refund Items • Unused Gold Bars legitimately purchased through Steam ■ Non-Refundable Items • Gold Bars and items that have already been used (Consumed) • Currency and items distributed for Free • Currency and items obtained through Gameplay • Currency and items al…
- End of Scheduled Maintenance Notice - 22 April 2026
Survive the Wrath of the Cube!Dear Raiders,We would like to inform you that Scheduled Maintenance has ended early.We apologize for any inconvenience caused by this Scheduled maintenance, and we hope the details below help minimize any disruption to your gameplay.▶ End of Maintenance- 4/21 (Tue) 19:00 (PDT, UTC-7)- 4/22 (Wed) 04:00 (CEST, UTC+2)▶ Known Issues- An issue where the nickname may not display correctly after leaving a party and using a \ (displays properly after reconnecting) └ Fixed through Hot Fix (Reconnection Required)We will continue to do our best to provide a more stable gaming experience.Thank you,THE CUBE, SAVE US Development Team
- Scheduled Maintenance Notice - 21 April 2026
Survive the Wrath of the Cube!Dear Raiders,We would like to inform you that Scheduled Maintenance is scheduled.We apologize for any inconvenience caused by this Scheduled maintenance, and we hope the details below help minimize any disruption to your gameplay.▶ Maintenance Schedule- 4/21 (Tue) 18:00 ~ 20:00 (PDT, UTC-7)- 4/22 (Wed) 03:00 ~ 05:00 (CEST, UTC+2)▶ Maintenance Details- \ can now be purchased using \- \ and \ (Stat Reset) can now be purchased with \ in the \- Added a feature to hide backpack appearance- Fixed an issue where effects were incorrectly displayed when another player completed using a \- Fixed an issue where character control would become unavailable when repeatedly swapping weapons while unarmed- Fixed an issue where other players or \ would intermittently not be visible when entering a \- Fixed an issue where the \ item could intermittently not be obtained when d…
- Scheduled Maintenance Notice - 14 April 2026
Survive the Wrath of the Cube!Dear Raiders,We would like to inform you that Scheduled Maintenance is scheduled.We apologize for any inconvenience caused by this Scheduled maintenance, and we hope the details below help minimize any disruption to your gameplay.▶ Maintenance Schedule- 4/14 (Tue) 18:00 ~ 20:00 (PDT, UTC-7)- 4/15 (Wed) 03:00 ~ 05:00 (CEST, UTC+2)▶ Maintenance Details- The purchase currency for 1 Battle Pass product will be changed from Gold Bars to Dollars- The minimum level required to use the Exchange (buy/sell) will be changed to Level 10- A chat blocking feature will be added to the chat window- Fixed an issue in Ranked matches where, while looting a defeated player, their items would intermittently appear as if they had disappeared- Increased the interaction range with defeated Mutants and players- Fixed an issue in Mansion Phase 2 where Mutants would pass through clos…
- Refund Completion Notice - 9 April 2026
Survive the Judgment of the Cube! Hello, this is THE CUBE, SAVE US Development Team. As previously announced, the refund process has been completed. Please check your email for detailed refund information. ■ Refund Details - Full refunds have been issued for all products purchased through Steam - Refund Completion Date: April 9, 2026 (Thu) 15:00 (KST, UTC+9) ※ If you have made a purchase but have not received your refund, please contact Customer Support with a screenshot of your Steam receipt that includes the transaction ID. ■ Customer Support: https://help.rebotspro.com/thecube We sincerely thank all Raiders for your support.
- Notice of Service Termination - 8 April 2026
Survive the Wrath of the Cube!Hello, this is the THE CUBE, SAVE US Development Team.Today, it is heartbreaking that we have to deliver unfortunate news to the Raiders.THE CUBE, SAVE US, which started with a lot of support and affection from Raiders,will have its end of the story on May 8, 2026 (Fri).Please check the details below regarding the Service Termination.■ Service Termination Schedule- Friday, May 8, 2026, at 03:00 (CEST, UTC+2)- Friday, May 7, 2026, at 18:00 (PDT, UTC-7)■ Discord Closure Date:- Friday, May 8, 2026, at 03:00 (CEST, UTC+2)- Friday, May 7, 2026, at 18:00 (PDT, UTC-7)- Simultaneous with Service Termination.■ Information About Refund- Full refunds will be issued for all items legitimately purchased via Steam.- Refund Schedule: Within April 9, 2026 (Thur) (KST, UTC+9)※ All eligible purchases will be automatically refunded in full without the need for any separate in…
- Scheduled Maintenance Notice - 7 April 2026
Survive the Wrath of the Cube! Dear Raiders, We would like to inform you that Scheduled Maintenance is scheduled.We apologize for any inconvenience caused by this Scheduled maintenance, and we hope the details below help minimize any disruption to your gameplay. ▶ Maintenance Schedule- 4/7 (Tue) 18:00 ~ 20:00 (PDT, UTC-7)- 4/8 (Wed) 03:00 ~ 05:00 (CEST, UTC+2) ▶ Maintenance Details- All content that previously used Gold Bar in-game will now use Dollar instead.- The “Recommended” tab in the Cube Shop has been removed.- 4 new costumes have been added.- Fixed an issue where item sorting was not properly applied by grade.- Fixed an issue where items would not sort if there were items at maximum stack in the bag/storage.- Fixed an issue in PVE mode where mutants did not deal damage or apply effects with ranged attacks.- Fixed an issue where text was not properly displayed on the “Competitive…
- End of Scheduled Maintenance Notice - 2 April 2026
Dear Raiders,We would like to inform you that Scheduled Maintenance has ended early.We apologize for any inconvenience caused by this Scheduled maintenance, and we hope the details below help minimize any disruption to your gameplay.▶ End of Maintenance- 4/1 (Tue) 19:30 (PDT, UTC-7)- 4/2 (Wed) 04:30 (CEST, UTC+2)▶ Known Issues- An issue where monster ranged attacks do not function properly in PVE mode.- An issue where the purchase button for Premium Membership is displayed as if it is available for purchase- An issue where the season information on the Records page is intermittently displayed incorrectly as Season 0- An issue where the \ is displayed when attempting to make a purchase with insufficient Gold Bars in the Cube ShopWe will continue to do our best to provide a more stable gaming experience.Thank you,THE CUBE, SAVE US Development Team
- Scheduled Maintenance Notice - 1 April 2026
Survive the Wrath of the Cube! Dear Raiders, We would like to inform you that Scheduled Maintenance is scheduled. We apologize for any inconvenience caused by this Scheduled maintenance, and we hope the details below help minimize any disruption to your gameplay. ▶ Maintenance Schedule- 4/1 (Wed) 18:00 ~ 20:00 (PDT, UTC-7)- 4/2 (Thu) 03:00 ~ 05:00 (CEST, UTC+2) ▶ Maintenance Details- The currency used in the Exchange will be changed from Gold Bar to Dollar.- The Exchange listing fee will be changed to a fixed 10,000 Dollars. (There are no changes to the purchase fee.)- 95 new items will be added to Cube Shop > Costume.- Competitive Mode becomes available.- The damage per tick of two weapon skills will be reduced. (Torch, Military Knife)- A sorting function for items in the bag/storage will be added. ▶ Known Issues- An issue where monster ranged attacks do not function properly in PVE mo…
- Notice of Temporary Suspension of the Cube Shop - 30 March 2026
Survive the Judgment of the Cube!Hello, this is the development team of THE CUBE, SAVE US.Due to confirmed cases of fraudulent transactions in the Cube Shop, the service has been temporarily suspended.If abnormal transactions through the Cube Shop are identified, permanent restrictions will be applied.We are preparing various measures to ensure the normal operation of the Exchange and Cube Shop, and will resolve the issue as quickly as possible.We sincerely apologize for any inconvenience and confusion caused, and will do our utmost to fix the issue promptly to ensure a smooth gameplay experience.Thank you.Sincerely,THE CUBE, SAVE US Development Team
- EU-1, EU-2 Server Issue Resolved - 28 March 2026
Hello, this is the THE CUBE, SAVE US Development Team. The instability issue affecting the EU-1 and EU-2 servers has now been resolved, and the gameplay is now available. We sincerely apologize once again for the inconvenience caused, and we greatly appreciate your patience. We will continue to do our best to provide a stable service and an improved gameplay experience for all Raiders.Thank you. THE CUBE, SAVE US Development Team
- EU-1, EU-2 Server Issue - 28 March 2026
Hello, this is the THE CUBE, SAVE US Development Team.We have identified instability for the EU-1 and EU-2 servers, and the relevant team is currently investigating the issue to resolve the cause as quickly as possible.We will provide further updates as soon as the issue is resolved or additional information becomes available.We sincerely apologize for the inconvenience caused during your gameplay, and we will continue to focus on improving the experience for all Raiders.Thank you.THE CUBE, SAVE US Development Team
- Notice of Temporary Suspension of the In-Game Exchange - 26 March 2026
Survive the Judgment of the Cube!Hello, this is the development team of THE CUBE, SAVE US.Due to suspected abnormal transactions through the Exchange, Exchange access will be suspended.If abnormal transactions are confirmed, permanent restrictions will be applied.We are preparing various measures to ensure the normal operation of the marketplace and will work to resolve the issue as quickly as possible.We sincerely apologize for any inconvenience and confusion caused, and will do our utmost to resolve the issue promptly to ensure a smooth gameplay experience.Thank you.Sincerely,THE CUBE, SAVE US Development Team
- Scheduled Maintenance Notice - 24 March 2026
Survive the Wrath of the Cube!Dear players,We would like to inform you that Temporary Maintenance is scheduled.We apologize for any inconvenience caused by this Scheduled maintenance, and we hope the details below help minimize any disruption to your gameplay.▶ Maintenance Schedule- 3/24 (Tue) 18:00 ~ 20:00 (PDT, UTC-7)- 3/25 (Wed) 02:00 ~ 04:00 (CET, UTC+1)▶ Maintenance Details- Fixed certain crash issues.- Match capacity has been adjusted from 63 players to 33 players.- Launch celebration reward items will be delivered via in-game mail.- Fixed a bug where purchases in the marketplace would fail.- Gold Bar compensation for Battle Pass price reductions will be distributed.- Measures have been implemented to restrict the use of certain unauthorized programs.- Previously unavailable Gold Bar purchases and the Exchange are now accessible again.- Improved the system so identical items are s…
- Notice on Distribution of Unreceived Battle Pass Rewards - 24 March 2026
Survive the Wrath of the Cube!Hello, this is the development team of THE CUBE, SAVE US.Due to the temporary suspension of the Cube Shop, in-game Exchange, and Battle Pass,Battle Pass level rewards were not properly distributed.The temporary suspension of the Battle Pass has now been lifted, and an issue has been fixed so that rewards corresponding to your achieved levels can be properly granted.Please log in to the game and check your rewards.※ The Cube Shop and Exchange are scheduled to return to normal after the maintenance on 3/25.We sincerely apologize for the inconvenience caused,and we will continue to do our best to ensure a smooth gameplay experience.Thank you.Sincerely,THE CUBE, SAVE US Development Team
- Disclosure of Disciplinary Actions Against Violating Users - 23 March 2026
Survive the Wrath of the Cube!Hello, this is the THE CUBE, SAVE US Development Team.We have taken action against accounts that violated our Operational Policies, including the use of unauthorized programs and promotion of illegal websites. Please find the list of affected accounts below for your reference.▶ Use of Unauthorized Programs - Permanent account suspension▶ Promotion of Illegal Websites - Sanctions applied in accordance with operational policy▶ Abnormal Refund Activity - Permanent account suspension※ Reports regarding unauthorized programs or unfair practices can be submitted via Discord or Customer Support.We will continue to strengthen our monitoring efforts against disruptive behavior to ensure swift and fair enforcement.Additionally, system patches to enhance security are planned, and further details will be announced in a future notice.We sincerely apologize for any incon…
- Notice of Temporary Suspension of the In-Game Exchange and Cube Shop - 23 March 2026
Survive the Judgment of the Cube!Hello, this is the development team of THE CUBE, SAVE US.We have identified cases of Exchange exploitation and fraudulent Cube Shop transactions, and would like to inform you that related services have been temporarily suspended.▶ Identified Issues- Fraudulent Cube Shop transactions and exploitation of the in-game Exchange▶ Actions Taken- Temporary suspension of Cube Shop purchases and the in-game ExchangeWe are currently working to resolve these issues as quickly as possible, and will provide detailed information regarding the fix schedule through a separate announcement.We sincerely apologize for any inconvenience and confusion caused, and will do our utmost to resolve the issue promptly so that you can continue to enjoy the game without disruption.Thank you.Sincerely,THE CUBE, SAVE US Development Team
- THE CUBE, SAVE US – In-Game Event - 20 March 2026
Hello,This is the THE CUBE, SAVE US Development Team.The in-game event “To the Storm Battlefield!” is currently live.During the event period, you can convert EXP earned from playing PvE / Normal Mode into Honor Points and obtain various rewards.▶ Event Period- March 18, 2026 – May 27, 2026▶ How to Participate1. Play PvE / Normal modes to earn EXP.2. Upon completing a match, Honor Points will be automatically granted based on the EXP earned.(10 EXP = 1 Honor Point)3. Use the accumulated Honor Points to obtain various rewards.▶ Event Rewards- Various items such as equipment, consumables, and crafting materials- Skills are rewarded upon reaching certain milestones- One "Random Heroic Skill Box" is the final reward▶ Notes- Event rewards can only be claimed once per account.- Event details and rewards are subject to change due to internal circumstances.※ Please check the in-game event page f…
- Temporary Maintenance Notice - 20 March 2026
Survive the Wrath of the Cube!Dear players,We would like to inform you that Temporary Maintenance is scheduled.We apologize for any inconvenience caused by this temporary maintenance, and we hope the details below help minimize any disruption to your gameplay.▶ Maintenance Schedule- 3/19 (Thur) 18:00 ~ 19:00 (PDT, UTC-7)- 3/20 (Fri) 02:00 ~ 03:00 (CET, UTC+1)▶ Maintenance Details- server stabilization※ Notes- The game will be unavailable during maintenance, so please plan accordingly.- If your character is in matchmaking or inside the Cube when maintenance begins, character death and item loss may occur. Please make sure to log out from a safe location before the maintenance starts.- To ensure proper data saving, we strongly recommend closing the game before the maintenance begins.- Please note that we may not be able to provide assistance for any losses resulting from character death d…
- Temporary Maintenance Notice - 19 March 2026
Survive the Wrath of the Cube!Hello, this is the THE CUBE, SAVE US Development Team.We have carefully reviewed the valuable feedback shared by our Raiders over the past day.We sincerely apologize for the inconvenience caused on launch day due to frequent client crashes and server instability.To provide a better gameplay experience, we are continuously monitoring the situation and working to turn your feedback into meaningful improvements.We will prioritize and implement changes that can be addressed quickly so that you can enjoy the game even more.▶ Maintenance Schedule- 3/19 00:30 ~ 01:50 (PDT, UTC-7)- 3/19 08:30 ~ 09:50 (CET, UTC+1)▶ Maintenance Details- Strengthened system to aggressively detect and respond to unauthorized programs (cheats)└ This patch significantly expands detection coverage and improves detection speed.└ We will continue to track and take action against behaviors t…
