- [Notice] [Fixed] Game client crashing issue - 10 August 2026
Hello,We identified an issue that caused the game client to crash following today's bug-fix patch at 5:53 PM KST (4:53 AM EDT / 1:53 AM PDT).The development team has addressed what we believe to be the cause of the issue, and we have just released a new client update containing the fix.If you have been experiencing frequent client crashes since today's update, please make sure to update your game client to the latest version before launching the game.If you continue to experience the same issue even after applying this update, please refer to the instructions below and send your log files to the development team. We will investigate and respond as quickly as possible.We sincerely apologize for the inconvenience.Thank you.
- Update on Our Sequel Development #7 - 7 August 2026
Hello, everyone. This is the TROUBLESHOOTER development team.First and foremost, we sincerely apologize for not sharing any development updates with you for such a long time.We know very well how much your interest and support mean to a small team like ours.Even so, due to circumstances within the development team, we were unable to keep you updated for quite some time. We take full responsibility for falling short in this regard.Though long overdue, we would now like to share with you the journey our team has taken over the past ten months, one step at a time.1. The Development Team's SituationAt the beginning of this year, we encountered many obstacles due to the limitations of our team's capabilities.We had initially believed that using a powerful commercial engine would allow us to accomplish many things more easily. In reality, however, many of its impressive features proved diffic…
- [Notice] Maintenance of Online Service - 13 May 2026
Hello everyone, this is Troubleshooter development team.As previously announced, online service maintenance will be conducted according to the following schedule:Daylight saving time is not applied.Date: May 13th, 2026Wednesday 08:00 ~ 10:00 CETWednesday 16:00 ~ 18:00 JSTTuesday 23:00 ~ 01:00 PSTWednesday 07:00 ~ 09:00 UTCWe would like to inform you of the changes and fixes implemented in this update:Added:Added the Only incomplete Workmanship filter to the item crafting window.Added an option to equip characters with random costumes when starting a mission.- When this option is active, characters participating in a mission will wear a random costume from your collection.Added a 'No limit' option for Joint Drill in PvP.Upon completing the Crimson Crow DLC scenario missions, the White Tiger, Black Tiger, and Bull costumes will be rewarded to Misty.- If you have already completed the miss…
- [Notice] Maintenance for Online Service - 12 May 2026
Hello everyone, this is Troubleshooter development team.We are going to have a maintenance for system stabilization for system and fixing some bugs.The maintenance schedule is as follows:Daylight saving time is not applied.Date: May 13th, 2026Wednesday 08:00 ~ 10:00 CETWednesday 16:00 ~ 18:00 JSTTuesday 23:00 ~ 01:00 PSTWednesday 07:00 ~ 09:00 UTCWe will continue to do our best to ensure that you can use Troubleshooter more stably and enjoyably.Thank you.
- Thanks to You, We’re Wrapping Up a Wonderful 2025 - 24 December 2025
Hello, this is the Troubleshooter development team.We hope you’re all having a warm and happy end of the year. Thanks to your continued support, we’ve been spending our days enjoying the development process as well.With the year-end holidays approaching, our development team will be taking a longer break starting tomorrow through January 5th. That said, some team members will be taking turns to monitor things, so please feel free to continue sending us your feedback and suggestions as usual. Responses may be a bit slower than normal, but we’ll do our best to get back to you.Once everyone returns in the new year, the entire team will be fully focused once again on the development of Troubleshooter: Banished Children. The reason we’re able to keep developing the game steadily is all thanks to your interest and support.We’d like to take this opportunity to sincerely thank you once again.Me…
- [Notice] Maintenance of Online Service - 26 November 2025
Hello everyone, this is the Troubleshooter development team.As previously announced, online service maintenance will be conducted according to the following schedule:Daylight saving time is not applied.Date: November 26th, 2025Wednesday 09:00 ~ 11:00 CETWednesday 17:00 ~ 19:00 JSTWednesday 00:00 ~ 02:00 PSTWednesday 08:00 ~ 10:00 UTCHere are some fixed bugs and changes made in this update:The abilities of equipment used by mechanical units have been slightly adjusted downwards.Fixed a bug that effect of Weight of Life, Berke's individual mastery, didn't affect to whole ally.Fixed a bug that Dual Shock Controller didn't work properly in a specific UI.Fixed a bug that a controller didn't work properly when you acquired an item from chests in a mission.Fixed a bug that a reward based from the safety level on Activity Report was decreased in a specific condition.Fixed a bug that selectable…
- [Announcement] Maintenance for Online Service - 24 November 2025
Hello everyone, this is the Troubleshooter development team.We are going to have a maintenance for system stabilization for system and fixing bugs.The maintenance schedule is as follows:Daylight saving time is not applied.Date: November 26th, 2025Wednesday 09:00 ~ 11:00 CETWednesday 17:00 ~ 19:00 JSTWednesday 00:00 ~ 02:00 PSTWednesday 08:00 ~ 10:00 UTCWe will continue to do our best to ensure that you can use Troubleshooter more stably and enjoyably.Thank you.
- Update on Our Sequel Development #6 - 27 October 2025
Hello, this is the Troubleshooter development team. We hope you are doing well.Meanwhile, we spent the last four months solving various problems that we encountered while developing new functions for our sequel. We faced many unexpected challenges, each one demanding and exhausting to resolve.Nevertheless, we are trying our best, step by step, to present you with another amazing adventure. In this post, we’d like to share what we’ve been working on over the past four months. 1. Finalization of the Character ConceptIn our last post, we revealed 5 of our main casts - Ari, Hannah, Azul, Faye, and Claudia.Ari, Hannah Character ConceptAzul, Faye, ClaudiaAnd now, we have finished the other 6 characters, including their own background and story.With this,『Troubleshooter: Banished Children』will present the story of 11 main characters.(1) Gravis (Casual & Townwear)Gravis spends his day wearing o…
- [Notice] Maintenance of online service - 22 September 2025
Hello everyone, this is the Troubleshooter development team.Currently, online mode is servicing without maintenance for a long period.To maintain stable service going forward, we have determined that interim maintenance is necessary and will be conducted according to the following schedule:Daylight saving time is not applied.Date: September 22nd, 2025Monday 08:00 ~ 11:00 CETMonday 16:00 ~ 19:00 JSTMonday 23:00 ~ 02:00 PSTMonday 07:00 ~ 10:00 UTCThe following issues and changes have been applied during the last server operation period.Bugs:Fixed a bug that 'Auto Revenge Shot' didn't consume fuel.Fixed a bug that property of some tiles in 'The Monster and the Hunter' mission was setup abnormally.Fixed a bug that 'Death' buff didn't work properly.Fixed a bug that 'Celestial Shield' didn't work properly.Fixed a bug that amount of fuel consumtion of 'Auto Rearrangement' was set abnormally.Fi…
- [Notice] Temporary server issue has been recovered - 24 June 2025
Hello everybody, this is the Troubleshooter development team.There was an issue with the North American servers around 7pm today (24th June, GMT+9).The issue has now been resolved and the game can be played normally.We will work harder on internal verification to prevent the same issue from happening again in the future.We're really sorry for your inconveniences.Thank you.
- Update on Our Sequel Development #5 - 5 June 2025
Hello, this is the Troubleshooter development team. We hope you’ve all been doing well. Thanks to your continued support, we’ve been able to focus fully on the development of our upcoming title, Troubleshooter: Banished Children, and we sincerely thank you for that. That said, we apologize for not being able to respond to your valuable feedback on the current game as promptly as we’d like. Once Banished Children is released and development reaches a more stable point, we promise to apply the experience and knowledge we’ve gained to improve the original game as well. Now, we’d like to share with you the progress we’ve made on Troubleshooter: Banished Children over the past three months. 1. Confirmation of the Main Character Concept We’ve reworked the initial concept designs of several key characters to better align with the story and worldbuilding. The designs introduced below will serve…
- [Notice] North American Server Status Restored - 10 March 2025
Hello, this is the Troubleshooter development team. First and foremost, we sincerely apologize for the North American server not functioning properly over the past two days. Due to our negligence, this issue persisted longer than it should have as it occurred over the weekend. We have now identified the cause of the problem, resolved it, and are working on measures to ensure that it does not happen again. We deeply regret the inconvenience this has caused to those who enjoy the online mode. Once again, we offer our sincerest apologies for this situation.
- [Notice] Modding Tool Update - 7 March 2025
* The following updates are functional updates of the recently released modding tool. It does not include updates to game content. * The functionality of the modding tool that is added and changed afterwards is described in the Workshop of the sub-forum, not in the notice. Hello everyone, this is the Troubleshooter development team. Modding tool has been updated. If you are working on it, please save your works and update the tool. 1. Modding tool now detects your own Lua script, stage files and UI(=CEGUI) files. * The data in these files are hard to edit on the tool. But there were lots of modder's request about more data. Each data MUST be placed in a specified location in the mod folder before the data is reflected in the game client. Lua: Data/script/ Stage: Data/stage/ UI: Data/CEGUI/datafiles/ 2. Added functions to the Modding tool. Monster Editor - You can edit level, basic maste…
- Update on Our Sequel Development #4 - 25 February 2025
Hello everyone, this is the Troubleshooter development team. We’re here to share another update on the development progress of 'Troubleshooter: Banished Children' over the past three months! 1. Confirmation of the Main Character Concept We have reworked some of our character concept arts to better fit our current setting and storyline. The following two costumes will be used as the default outfits for Aurora and Hannah. We'll do our best to bring other costumes to life as well. (1) Aurora's Summer/Winter Outfits Aurora, who lives in the remote Kalter Mountains, occasionally gets second-hand clothes through Gravis, who visits Dragonscale Market. However, among them, the ones that come from Valhalla are rare treasures, hard to come by in Kalter. To Aurora, these clothes hold a special meaning. She has three favorites. The first is a T-shirt from the ‘Hero Irene’ fan club, carrying the mar…
- [Notice] Announcement of Contents Update and System Maintenance - 20 February 2025
Hello everyone, this is the Troubleshooter development team. We beg to inform you that the game contents update and system maintenance. During the maintenance, players who use the Online mode can't play the game. Please end the game normally before the maintenance begins. During the maintenance, players who use the Offline mode can play the game. Maintenance Schedule Daylight saving time is not applied. Date: February 20th, 2025 Thursday 10:00 ~ 12:30 CET Thursday 17:00 ~ 19:30 JST Thursday 01:00 ~ 03:30 PST Thursday 08:00 ~ 10:30 UTC Update Details: Steam Workshop opens. A portion of data of monsters, masteries, items, buffs, loots can be edited. ( * Offline mode only ) A separate translation is allowed. ( * Both Offline and Online ) Workshop thread is added to the community. For now, manuals written in Korean and English are available. Manual written in other languages will also be av…
- TS: AC Modding Tool Guide - 20 February 2025
TS: AC Modding Tool Guide This tool allows the sharing of partially modified data through the Workshop. Using this tool, you can change some values of the game data. Caution If values such as movement distance or sight range increase significantly, the game client's performance may be affected due to enemy AI pathfinding calculations and movement processing. This could result in abnormal termination or significantly slowed gameplay. 1. TS: AC Modding Tool Installation Click the "Library" tab at the top of the Steam client. Click "Games and Tools" in the top left corner. Enable the checkbox for "Tools" in the drop-down list. Search for "TS: AC Modding Tool" in the search bar. Select "TS: AC Modding Tool" under the Tools section in the list below and install it. When you click "Install" of "TS: AC Modding Tool", Game Install Path Setup window will appear. Specify the installation path of…
- [Notice] Next Update Announcement - 18 February 2025
Hello everyone, this is the Troubleshooter development team. We are going to have an update to stabilize the system. The maintenance time is as follows: Daylight saving time is not applied. Date: February 20th, 2025 Thursday 09:00 ~ 11:00 CET Thursday 17:00 ~ 19:00 JST Thursday 00:00 ~ 02:00 PST Thursday 08:00 ~ 10:00 UTC We will continue to do our best to ensure that you can use Troubleshooter more stably and enjoyably. Thank you.
- [Notice] Operation of the dev team during the 2025 Lunar New Year holiday - 24 January 2025
Hello everyone, this is Troubleshooter development team. Happy New Year! In Korea, the Korean New Year's holiday begins next week. The development team members returned to their hometowns and spent time with their families, and had a break until February 2. Scheduled work will be done during the holiday period, but work processing may be more limited than usual. We apologize in advance for this. As soon as the holiday ends, we will see you again with news. Thank you for always showing interest in our development team. Thank you.
- [Notice] Announcement of Contents Update and System Maintenance - 19 December 2024
Hello everyone, this is the Troubleshooter development team. We would like to express our sincere gratitude to all of you for your unwavering support. It has been an incredible six years since we first launched our game in Early Access back in 2018. We have always deeply cherished the fact that your warm encouragement and steadfast love have made it possible for us to continue developing this game. Thanks to your support, we are now hard at work crafting the story of "Troubleshooter: Banished Children." We will strive to provide you with more enjoyable experiences at the end of this challenging journey. We wish you all a joyous and warm Christmas, and a happy and healthy New Year. We beg to inform you that the game contents update and system maintenance. During the maintenance, players who use the Online mode can't play the game. Please end the game normally before the maintenance begin…
- [Notice] Next Update Announcement - 18 December 2024
Hello everyone, this is the Troubleshooter development team. We are going to have an update. This is an additional update for the Additional Difficulty: Limit Break After this update: - You can activate the Limit Break on the Online mode. - The Limit Break can be activated without starting the new company. The maintenance time is as follows: Daylight saving time is not applied. Date: December 19th, 2024 Thursday 09:00 ~ 11:00 CET Thursday 17:00 ~ 19:00 JST Thursday 00:00 ~ 02:00 PST Thursday 08:00 ~ 10:00 UTC We will continue to do our best to ensure that you can use Troubleshooter more stably and enjoyably. Thank you.
