v0.5.0 - The Second Act Update — On Hold - Call Center Simulator Steam update #2875259

This update targets the long career. Previously the game stopped developing after roughly twenty days: nothing carried between shifts, the upgrade tree ran dry, and a promotion made the game smaller. All three are addressed. New: Open Cases. Unfinished business now returns. A promised callback rings again. A dispatched technician may not have fixed it. A Tier 2 escalation can bounce back. A caller who hung up on an unsolved fault comes back angrier. Each case is bound to the same customer and the same problem, and their mood worsens for every day you leave it unresolved. Open cases are listed in TickIt before they ring so you can prepare, and you can close one early by calling out on LINE 2. Closing cases on time raises your weekly review; leaving them open lowers it. New: Certifications. Four training tracks - Technical, Retention, Compliance, Sales - with three tiers each, from $200 to...